Contact information

At Rylqo, we believe that a clean home brings a clear mind. Whether you have questions about the bristles on our cleaning brushes, need help tracking your order to the UK, or want advice on the best tool for a specific job, our team in Denver is ready to assist you.

Get In Touch

We strive to respond to all inquiries within 24 hours during business days. Important Note for our UK customers: We are located in Denver, USA. Due to the 7-hour time difference, email is often the fastest and most reliable way to reach us.

1. Email Us For order status, returns, or product questions: 📧 support@rylqo.shop

2. Call Us If you wish to speak to a representative: 📞 +1 901-640-6217 (Please note: This is a US number. International calling charges may apply depending on your network provider.)

3. Mailing Address Returns should be sent to our US warehouse (please email us for approval first): 📍 4243 Federal Blvd Denver, CO 80211 USA

Customer Service Hours

Our operations are based in Denver, Colorado (Mountain Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (MST)
  • Time Zone Guide:
    • We are 7 hours behind the UK.
    • Example: When it is 4:00 PM in London, it is 9:00 AM in our office. We will respond as soon as our workday begins!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in USD ($). Your bank will automatically convert this from GBP at checkout.
  • Shipping to UK: Yes! We ship directly from our Denver facility to the United Kingdom. Typical delivery takes 7-13 business days. All import VAT and duties are covered by us (DDP), so no extra fees upon delivery.
  • Product Care: How do I clean my brushes? Most of our brushes can be cleaned with warm soapy water and air-dried. Please avoid using harsh chemicals unless specified.